Durban ICC COVID-19 Communication Centre

The health and safety of our guests is our top priority and the Durban ICC is fully compliant will the Tourism Business Council of South Africa’s COVID-19 safety protocols.

For Guest or Delegates attending events at the Durban ICC, you can get your pre-screening questionnaire done prior to arrival at the Centre, by using our Covid-19 Screening App. You will receive an SMS upon completion which you can show to the Security personnel at the entrance upon arrival, who will then grant you access.

The Covid-19 screening questionnaire is available at the following link https://forms.office.com/Pages/ResponsePage.aspx?id=riSkgU4t5U6N43Gqme0SjBMXJQFaMuFMkSMmMJQm6pZUMjVOS1pSRVEyWkExTDZDRVJHUTgwM0hIWSQlQCN0PWcu or by scanning the this QR Code:

South African News and Information Regarding Covid-19

Click here for the South African Coronavirus Resource Portal

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World Health Organisation Covid-19 Situation Dashboard


Durban ICC Event Activity

The Durban ICC is open for live events of up to 50 delegates as well as virtual and hybrid events. As a leading meetings and conference Centre on the African continent, the Durban ICC remains at the forefront of digital innovation and has introduced a new range of online events that will make the lives of its clients and delegates easier.

The Centre is offering a range of innovative solutions such as Live-streaming events, Remote-presentation events, Hybrid events, and Video-on-Demand events. For the uninitiated, a Hybrid Event is simply the combination of a traditional face-to-face event with an online component, which extends the reach of the conference to a wider audience using technology like live-streaming.

The best part is that companies are taking advantage of this kind of event solution even during the lockdown by using the technology we have on offer and not having to wait until live events fully start up again. Some are even able to reach much larger audiences by taking their events online than they would have with their traditional live event.

On 15 March 2020, President Cyril Ramaphosa issued directives in respect of the COVID–19 pandemic and declared a state of disaster in terms of the Disaster Management Act with the focus on preventing and reducing the outbreak of the virus.

Following the President’s directive to temporarily prohibit gatherings of more than 100 people the COVID-19 outbreak, events of this size scheduled for the immediate future at the Durban International Convention Centre will not proceed until further notice.

All other events with fewer than 100 participants are proceeding as planned.

Measures in Response to COVID-19

The health and safety of our guests and delegates is our top priority.

As a matter of practice, the Durban ICC ensures optimum hygiene standards to promote and maintain a safe and healthy space for all our visitors. We have implemented all the WHO protocols for hosting meetings, which include:
• Prior to arrival at the Centre, guests, delegates and staff can complete a Covid-19 screening questionnaire available at the following link https://forms.office.com/Pages/ResponsePage.aspx?id=riSkgU4t5U6N43Gqme0SjBMXJQFaMuFMkSMmMJQm6pZUMjVOS1pSRVEyWkExTDZDRVJHUTgwM0hIWSQlQCN0PWcu

• Upon arrival at the Centre, Temperature readings are taken for all staff, visitors and delegates
• Touch-free, alcohol-based hand-sanitizers are provided at all entrances and are stationed throughout the centre
• A COVID-19 health and safety briefing is given at the start of each event
• Seating plans have been amended to provide the appropriate social distance for every delegate in each meeting style at the event
• All delegates and staff are required to wear their face masks for the duration of the event
• All catering is done on an individualized serving basis
• All high-touch surfaces are sanitized regularly throughout the Centre.
• Ultra-violet (UV) light air sanitizers are used to neutralize micro-organisms and sterilize the knives in the culinary department.

In South Africa, the Department of Health, and the National Institute for Communicable Diseases continue to closely monitor the rapidly evolving developments surrounding the Coronavirus pandemic. The World Health Organisation (WHO) provides our Health Ministry with daily situational updates and we, in turn, are in constant contact with the relevant authorities and will ensure that we keep all of our clients, delegates, exhibitors and partners informed of any risks or safety concerns should they arise.

We can also confirm that the South African border control in conjunction with the SA Department of Health have intensified screening at all ports of entry into South Africa with a particular focus on our major airports of entry. This approach remains supported as the vast majority of cases are introduced into territories outside of China by air travellers. Additional staff have been deployed and have authorities have sought the assistance of medical staff from the SA National Defence Force to thoroughly intensify screening where additional capacity is needed.

We feel strongly that it is our collective responsibility to focus on the facts and to act with common sense and sound judgement, taking the advice of the relevant authorities and scientists. In the words of Gloria Guevara, President and CEO, World Travel & Tourism Council (WTTC), “containing the spread of unnecessary panic is as important as stopping the virus itself.”

We look forward to welcoming you to Durban and wish you, your business colleagues, your communities and your families everything of the best and resilience in the months to come.